When you want to export the ticket database to excel, MYCollab fails.The excel mesage is "... invalid extension or format ...", and the excel file is empty.
Could you upgrade to the latest MyCollab version is 5.4.8. This issue should be fixed.
My version: MyCollab Community Edition 5.4.5
We will do it.And we'll let you know if the problem is solved.
Thanks for helping us!!!!
I'm using MyCollab Community Edition 6.0.0 and I'm still having the same issue. Any help ?
Let me check it soon. It seems it happens regularly :(
I upgrade from version 5.4.10 to 6.0.0 and I get the same problem as Syrine Missaoui. I attach images. Also, the apllication don't send notifications by email. Any help?
Hi Gonzalo, What view did this issue happen? Or it happens with every view has the export excel?
it happens with the task list view. I didn't check the rest of views.
It happens with the view of tasks and phases of any project exporting in csv, excel or pdf. But you can export each task individually in pdf.
Thanks for update! One quick request: could you see any error message in mycollab.out file in the folder %MYCOLLAB_HOME%/logs
yes, this is the error:
I am working on the new MyCollab version, and the issue seems to be disappeared (from our test data). Do you mind if we will give you the beta edition, and you can test MyCollab against your data? To do that will prevent the issue happens in the future when we release the new version, but such issue still happens on your workspace.
yes, no trouble. send me the link of download to my emial: email@example.com thanks!!
Sent. If there is any problem, please let me know. Thanks
I have the same error as Gonzalo. Could you please send me the beta edition too ?
You can get the beta program at https://github.com/MyCollab/mycollab/releases/download/Release_7.0.0.SNAPSHOT/MyCollab-7.0.0_SNAPHOT-02112018.zip . Let me know if it fixes your issue, thanks
I upgraded to MyCollab 7.0.0 and was able to download the tasks list once then I encountered this error when I tried to download a second time
What the OS you are running? Could you get the latest Mycollab version and see if the error still be occurred?
I'm using Debian and running the last version of Mycollab
You can install the fonts Arial to fix it https://stackoverflow.com/questions/3811908/font-is-not-available-to-the-jvm-with-jasper-reports
Customer support service by UserEcho