When you want to export the ticket database to excel, MYCollab fails.The excel mesage is "... invalid extension or format ...", and the excel file is empty.
Could you upgrade to the latest MyCollab version is 5.4.8. This issue should be fixed.
My version: MyCollab Community Edition 5.4.5
We will do it.And we'll let you know if the problem is solved.
Thanks for helping us!!!!
Customer support service by UserEcho