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Planned

Failed to export to excel

pablo.perotti 2 years ago • updated by Nguyen 5 days ago 5

When you want to export the ticket database to excel, MYCollab fails.The excel mesage is "... invalid extension or format ...", and the excel file is empty.

Answer

Answer
Fixed

Could you upgrade to the latest MyCollab version is 5.4.8. This issue should be fixed.

My version: MyCollab Community Edition 5.4.5

Answer
Fixed

Could you upgrade to the latest MyCollab version is 5.4.8. This issue should be fixed.

We will do it.
And we'll let you know if the problem is solved.


Thanks for helping us!!!!


Pablo


Hi,


I'm using MyCollab Community Edition 6.0.0 and I'm still having the same issue. Any help ?


thanks. 

Planned

Let me check it soon. It seems it happens regularly :(