0
Answered

Mycollab Linux installation

goms balan 5 years ago updated by Nguyen 5 years ago 9

I Tried to install mycollab genric 5.20. jar file in my linux system bt int he set up assistant page im facing some problems it is throwing some error " cannot write settings to the server 192.168.1.145 please contact our support..." pls help me


Answered

MyCollab installation will write the conf setting files into the folder %MYCOLLAB_HOME%/conf, so you should make sure the current process owner has the write permission on this folder.


Regards,

Hai Nguyen

I have given write permission to the mycollab folder as you suggested but still facing the same error.kindly help me.

Could you send me the console log. as well as the screenshot of file permission on your Linux box? Thank you

I have downloaded the MyCollab-Generic and followed the steps given in the link https://community.mycollab.com/install-on-unixlinux/ and after clicking the setup button in the setup assistant page it displays an error "cannot write settings to the server 192.168.1.145 please contact our knowledge base" .I have given write permission to the folder but still the problem persists

Could you add my skype id is 'esofthead' and I will help you figure out the issue.


Regards,

Hai Nguyen

+1

This issue is reproduced by the file permission

You should check the file permission on your unix box



Check whether the folder has the write permission for the java process. If you still be confused, you can add my skype above then I will help you to resolve your issue.


Hai Nguyen

+1

I will add a clear message in the next version to help other users as well.

WIth Your help i have solved that issue but i couldn't login.After clicking on setup it keeps on loading for a long time.im sorry to bother you kindly help

You are welcome :), your issue is the source let us improve our user guide to serve users better.


Could you add my skype esofthead to discuss this issue. I need to understand your working environment to figure the issue. Since we have used web socket to lazy load the site and enhance the user experience of end user. The web socket enable may cause some users have error, and I would support you to figure out the root cause of issue.


See you soon.


Hai Nguyen